To register, you must be at least 18 years old or have reached the legal age in accordance with the laws of your country.

To create an account, go to the registration section and follow the on-screen instructions.

You will need to:

1. Enter your email address
2. Create a password and choose your preferred currency
3. Accept the Terms & Conditions and Privacy Policy

Important: please make sure you do not already have an account. If you are unsure, contact our support team for help.

To close your account, please contact our support team via live chat or email. Our specialists will help you with your request.

You can also find additional information about account closure in the Responsible Gaming section.

If you have forgotten the login or email address you used during registration, please contact our support team via live chat or email. They will help you restore access to your account.

On the login page, click the “Forgot Password?” link.

Then enter the email address you used during registration to receive an email for automatic password reset.

If you do not receive the email, please contact our support team for further assistance.

Please try the following steps:

1. Make sure your username and password are entered correctly. Please note that passwords are case-sensitive, so check that Caps Lock is turned off.
2. If you recently changed your password, try clearing your browser cache and cookies.
3. Try using a different browser or device.

If you still cannot log in, please contact our support team and attach a screenshot of the error message you see.

You may be unable to register for one of the following reasons:

• Your country is listed as a restricted jurisdiction. You can find the full list in the website Terms & Conditions.
• You have already created an account.
• You are under 18 years old.

If you are not sure whether you have registered before, please contact our support team. We are available via live chat and email at support@zeppelin.vip

The platform currently supports the following currencies:

1. ARS (Argentine peso)
2. AUD (Australian Dollar)
3. AZN (Azerbaijani manat)
4. BDT (Bangladeshi taka)
5. BRL (Brazilian real)
6. CAD (Canadian Dollar)
7. XAF (Central African CFA franc)
8. CZK (Czech Republic Koruna)
9. DKK (Denmark Krone)
10. EGP (Egyptian Pound)
11. EUR (Euro)
12. GHS (Ghana Cedi)
13. HUF (Hungary Forint)
14. INR (Indian rupee)
15. IDR (Indonesian rupiah)
16. KZT (Kazakhstani Tenge)
17. KES (Kenyan shilling)
18. KGS (Kyrgyz som)
19. MAD (Moroccan dirham)
20. NGN (Nigeria Naira)
21. NZD (New Zealand Dollar)
22. NOK (Norway Krone)
23. PLN (Poland Zloty)
24. RON (Romania Leu)
25. RWF (Rwandan franc)
26. ZAR (South African Rand)
27. CHF (Switzerland Franc)
28. TZS (Tanzanian shilling)
29. TRY (Turkish lira)
30. UGX (Ugandan shilling)
31. UAH (Ukrainian hryvnia)
32. USD (US Dollar)
33. UZS (Uzbekistani so'm)
34. XOF (West African CFA franc)
35. ZMW (Zambian kwacha)

This allows players from different countries to make transactions on the platform more conveniently.

You can find the Privacy Policy link at the bottom of the website’s homepage.

The link always leads to the latest version of the document.

You can find the Terms & Conditions link at the bottom of the website’s homepage.

The link always leads to the latest version of the document.

To verify your email address:

1. Log in to your profile on the website.
2. Click the “Verify Email Address” button.
3. Open the email in your inbox and follow the link provided.

If you do not receive the email, please check your spam folder.

To verify your phone number:

1. Log in to your profile on the website.
2. Enter your phone number.
3. Click the “Verify Number” button.
4. Enter the code you received in the pop-up window and click “Confirm”.
5. If something goes wrong, click “Resend Code”.

If you experience any issues during verification, please contact our support team.

The KYC verification process usually takes from 1 to 3 business days from the moment we receive all required documents.

Please note that delays may occur if incorrect documents were submitted or if additional checks are required.

The standard set of documents required for account verification includes:

1. Photos of your identity document, such as a passport, driver’s license, or ID card. All four corners of the document must be clearly visible. Screenshots are not accepted.
2. Proof of address, such as a utility bill, bank statement, official government letter, or a TV/internet bill issued in your name. The document must be no older than 3 months.

Please note that additional documents may be requested in some cases to complete the verification process.

Only one account per player is allowed on the website.

Any additional accounts created by the same person will be treated as duplicate accounts and will be closed.

For more information about our duplicate account policy, please refer to our Terms & Conditions.

If you experience a technical issue while playing in the casino, please contact our support team via live chat or email.

To help us assist you faster, please attach screenshots and provide a detailed description of the issue.

To clear cache and cookies in Google Chrome, please follow these steps:

1. Open the browser. In the top-right corner, click the “More” button (three vertical dots).
2. Select “More tools”, then click “Clear browsing data”.
3. In the pop-up window, choose the time range you need. To remove all data, select “All time”.
4. Make sure the boxes for “Cookies and other site data” and “Cached images and files” are checked.
5. Click the “Clear data” button.

Please note that the names of menu items and the steps may vary slightly in other browsers.

A wagering requirement shows the total amount you need to bet within a specified period. It may apply in different situations, for example before withdrawing a deposit, when withdrawing winnings from a bonus balance, or in other cases described in the bonus terms.

Please note that different games may contribute differently toward wagering requirements. Full details are available in our Terms & Conditions.

Example:

1. You receive a 50% deposit bonus with a x35 wagering requirement and a 10-day validity period, and you deposit EUR 50.
2. To calculate the wagering requirement, add the deposit amount and the bonus amount, then multiply the result by 35.
3. In this case: (EUR 50 + EUR 25) × 35 = EUR 2,625.
4. This means you need to place bets totaling EUR 2,625 within 10 days to meet the bonus conditions.

You can find all available bonuses and promotions on the “Bonuses” page.

There you can:

• view current bonus offers;
• manage available bonuses;
• track your progress.

Please note that some promotions may have limits on claim amounts or the number of times they can be activated. We recommend reviewing the terms of the specific offer before claiming it.

If you are not sure whether a particular bonus is available to you, please contact customer support.

You can enter a promo code during registration in the “I have a promo code” field.

If the promo code conditions are met, the bonus will appear on the “Bonuses” page after activation.

You can also enter a promo code after registration:

• during the second step of making a deposit;
• or on the “Bonuses” page by clicking the “Enter Promo Code” button.

If you have any issues activating your promo code, please contact customer support.

To activate a bonus, follow the conditions of the relevant promotion and complete the required steps to unlock the offer.

You can find full details on the “Bonuses” page.

After making the required deposit for the selected bonus, you will receive a notification confirming the activation. Free spins, bonus funds, or wagering progress will then be credited to your account according to the promotion terms.

If the notification does not appear or you accidentally close it, you can check your bonus status on the “Bonuses” page and track its progress there.

If the bonus does not appear after your deposit, please contact customer support to request manual activation.

Yes, welcome offers are available for new players.

By default, new users may have access to the following bonuses:

1. First deposit bonus
2. High roller bonus
3. Crypto deposit bonus

Welcome bonuses are available only to recently registered players. To claim one of them, the relevant conditions must be met.

We recommend reviewing the full bonus details before activation.

More information about welcome bonuses is available in the Terms & Conditions.

No, not all bonuses have wagering requirements.

However, most bonuses do include wagering requirements. This helps prevent bonus abuse and maintain fair gaming conditions.

Detailed information for each offer is provided in the relevant terms.

Once the bonus appears on the “Bonuses” page, hover over the bonus card and select “Bonus Details”.

A pop-up window will show the main terms, including limits, wagering requirements, and other important information.

Bonuses may be offered in different formats, such as a deposit percentage, a set number of free spins, or instant bonus funds credited to your balance.

Each bonus may have its own activation, usage, and wagering terms. You can find full details for each offer on the “Bonuses” page.

As soon as the bonus appears on the “Bonuses” page, you will see a progress bar on the active bonus card.

It shows how much of the wagering requirement you have already completed.

After logging in to your account:

1. Click the “Deposit” button at the top of the website.
2. Choose your preferred payment method.
3. Enter the amount you want to deposit.
4. If you are using cryptocurrency, transfer the required amount to the provided wallet address.

In most cases, your deposit is credited to your gaming account immediately after the transaction is processed.

If the deposit does not appear in your balance within 2 hours, please contact our support team via live chat or email.

To help us assist you faster, please prepare the following information:

1. The payment method used
2. The transaction time
3. The deposit amount
4. Details of any error messages you received
5. Proof that the funds were deducted — for example, a transaction screenshot from your payment account showing your full name, account number, and transaction details

We support a range of payment methods for users in many countries.

1. Bank transfer
2. Visa
3. Mastercard
4. Bitcoin
5. Litecoin
6. Ethereum
7. USDT

Please note that available payment methods depend on your location. You can check the options available to you in the “Deposit” section of your profile.

The minimum deposit amount depends on the payment method you choose.

As a rule, the minimum deposit is equivalent to 5 EUR, although the exact amount may vary depending on the specific payment method.

Funds are usually credited to your balance within a few seconds after the transaction is processed.

In some cases, delays may occur. If your deposit does not appear in your balance within 1 hour after payment, please contact our support team via live chat and attach a screenshot of the transfer.

No, you can only use personal payment accounts registered in your own name for any transactions on the website.

Violation of this rule may result in all winnings being voided.

A withdrawal request may be canceled for several reasons, including:

1. Incorrect payment details
2. Technical maintenance
3. Changes made by the payment service provider, including its software

If your withdrawal was canceled, you should receive an email from our finance team explaining the reason. Please check both your inbox and spam folder.

If you did not receive the email, please contact customer support.

If you are having trouble with a withdrawal request, our support team will also be happy to assist you.

If you are having trouble submitting a withdrawal request, please make sure that:

1. The funds you want to withdraw are in your real balance, not your bonus balance
2. Your selected withdrawal method is available and not marked as “Under Maintenance”
3. Your withdrawal request has been filled in correctly
4. You have not exceeded the withdrawal limit
5. Where required, you have completed the necessary form and passed KYC verification

You can also try the following steps:

1. Use the latest version of Google Chrome
2. Clear your browser cache and cookies
3. Try another device
4. Make sure your browser’s pop-up blocker is turned off
5. Wait about an hour and try again

If the issue continues, please contact customer support, attach screenshots of any error messages, and describe the problem. You may also be offered an alternative withdrawal method.

No, withdrawals can only be made to an account opened in your own name.

Any withdrawal requests made to third-party accounts will be canceled. In such cases, you will be asked to submit a new request using an account that belongs to you.

More detailed information can be found in the Terms & Conditions.

Yes, you can cancel a withdrawal request if it is still in “Pending” status.

The “Cancel Withdrawal” option is available in “Profile” → “Withdrawal History”.

If you have any trouble canceling the request, please contact customer support.

The time it takes for funds to arrive depends on the withdrawal method you selected.

For example, if you chose an e-wallet, the funds may appear shortly after they are sent.

If you selected a bank transfer, processing may take 3 to 5 business days. This is because, after the transfer is sent from our side, it goes through the banking system, where delays may occur beyond our control.

For crypto wallets, any delay is usually related to the time needed for the transaction to be confirmed on the blockchain network.

Not all deposit methods are available for withdrawals.

In this case, you will need to choose another available withdrawal method.

If there is no suitable alternative, a bank transfer will usually be the best option.

To submit a withdrawal request:

1. Go to the “Balance” section.
2. Select the “Withdrawal” tab.
3. Choose your preferred withdrawal method.
4. Enter the withdrawal amount and review any applicable fees.
5. Provide your payment details and confirm the request.

If an error occurs or you lose connection while playing in the live casino, please contact our support team immediately.

You can also try opening the game in a different browser or refreshing the page.

If the issue continues, please contact our technical support team for assistance.

To check the round result, open the “Game History” or “History” tab in the live dealer game window.

If you experience errors or technical issues while playing, you can always contact our technical support team. We aim to resolve such issues promptly so your gaming experience remains smooth and uninterrupted.

To ensure fair gameplay, all casino games operate using a Random Number Generator (RNG). Its operation is tested and approved by independent third parties.

This means that the outcome of each game round is determined randomly.

RTP (Return to Player) is the theoretical percentage of wagered money that a game returns to players over time.

For example, if a game has an RTP of 96%, it means that, on average, the game may return 96 out of every 100 wagered units over a large number of rounds.