KYC Policy
Introduction
Zeppelin reserves the right, at any time, to request any KYC documentation it considers necessary in order to verify a user’s identity and location. The Company may restrict access to services, payments, or withdrawals until the verification process is completed to its satisfaction, or for any other reason permitted under the applicable legal framework.We apply a risk-based approach and conduct strict due diligence checks, along with ongoing monitoring of users, customers, and transactions. In accordance with anti-money laundering regulations, we use three levels of due diligence depending on the level of risk, transaction type, and customer profile:
- SDD — Simplified Due Diligence, used for very low-risk cases that do not meet standard review thresholds.
- CDD — Customer Due Diligence, the standard level of verification used in most identification and verification cases.
- EDD — Enhanced Due Diligence, applied to high-risk customers, large transactions, or special cases.
- a copy of a valid government-issued photo ID;
- a selfie holding the ID document;
- a bank statement or utility bill as proof of residence.
Guideline for the KYC Process
1. Proof of IdentityThe proof of identity document must meet the following requirements:
- it must contain the holder’s signature, where applicable;
- the issuing country must not be one of the following restricted jurisdictions:
- Austria
- France and its territories
- Germany
- the Netherlands and its territories
- Spain
- Union of Comoros
- United Kingdom
- USA and its territories
- all FATF blacklisted countries
- any other jurisdiction prohibited by the Anjouan Offshore Financial Authority
- the full name on the document must match the client’s registered name;
- the document must not expire within the next 3 months;
- the document must be valid and not expired.
- the issuing country must not be one of the restricted jurisdictions listed above;
- the full name must match the client’s registered name and the proof of identity document;
- the issue date must be within the last 3 months.
- the person in the selfie must be the same person shown in the identity document;
- the ID document in the selfie must match the identity document submitted for verification;
- the photo and document details must be clearly visible.
Notes on the KYC Process
- If the KYC process is unsuccessful, the reason will be documented and a support ticket will be created in the system. The ticket number, together with an explanation, will be communicated to the user.
- Once all required and valid documents have been received and approved, the account will be verified.
