Refund Policy
This Refund Policy explains the conditions and procedures under which refund requests may be reviewed and processed by Zeppelin.games.
1. Use of Deposited Funds
A refund cannot be issued if the relevant deposit, including any bonus funds connected to it, has already been used or wagered through the Zeppelin.games platform.
2. Refund Request Timeframes
A refund request may be considered only if it is submitted:
- within twenty-four (24) hours of the relevant transaction;
- within thirty (30) days if the Player claims that another person, including a minor, gained unauthorized access to the Player Account.
3. Identity Verification
Zeppelin.games reserves the right to suspend the processing of a refund or transaction reversal until the identity of the Player Account holder has been verified to our satisfaction.This verification may be required to confirm that the original payment was valid and that any refund is being issued to the rightful account holder.At our request, the Player must provide a notarized identification document or another certified form of identification that complies with the applicable laws of the Player's jurisdiction.If the requested documents are not provided within five (5) days of our request, Zeppelin.games may:
- reject the refund or transaction reversal;
- close the Player Account;
- and withhold or forfeit the funds available in the Player Account, where permitted by applicable law.
4. Fair Play Requirements
Players must participate in all games fairly and must not attempt to manipulate or improperly influence game results.Prohibited activities include, but are not limited to:
- using unauthorized software or computer-assisted tools;
- applying automated betting systems;
- exploiting technical errors or vulnerabilities;
- using mathematical or strategic systems intended to gain an unfair advantage;
- and engaging in any other activity that violates the Zeppelin.games Terms and Conditions.
5. Review and Processing
All refund requests will be reviewed by Zeppelin.games.The Player will be informed of the decision after the review has been completed. If the refund is approved, the funds will normally be returned within five (5) business days.The actual time required for the funds to appear may depend on the payment provider, financial institution, payment method, and any additional verification procedures.
