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Zeppelin CsResponsible Gaming Policy

Responsible Gaming Policy

This responsible gaming policy is drafted in English. Any translation into another language is provided for convenience only. In the event of any conflict or inconsistency, the English version shall prevail.

Support resources:gamblersanonymous.org gamcare.org.uk

1. Introduction

This Responsible Gaming Policy outlines the principles and measures adopted by the Company to promote safe and responsible gambling.Our goal is to ensure that players can enjoy our website as a form of entertainment while remaining aware of the potential social and financial risks associated with excessive or problematic gambling.Responsible gaming includes a range of tools, safeguards, and support measures designed to reduce the risk of gambling-related harm. Where signs of harmful behavior already exist, the Company aims to take reasonable and appropriate steps to help limit further negative consequences.We believe that awareness, education, and self-control are essential elements of responsible gambling. By helping customers better understand the risks associated with gambling, we aim to support informed decisions and healthier play habits.The Company is committed to maintaining high standards of player protection and responsible gaming at all times.

2. Staying in Control

We encourage all players to keep the following principles in mind in order to maintain control over their gambling habits:

Treat gambling as entertainment, not as a way to make money. While many players gamble recreationally and within their means, for some it can become difficult to stay in control. Gambling should remain a leisure activity, not a source of income.
Do not chase losses. Losses are part of gambling, and trying to recover them immediately can lead to unhealthy behavior patterns.
Only gamble with money you can afford to lose. Never borrow money to gamble and never use funds needed for rent, food, bills, healthcare, or other essential expenses.
Keep track of both the time and money you spend while gambling.
Take regular breaks and make sure gambling does not replace other important parts of your life.
Do not gamble when you are stressed, upset, depressed, intoxicated, or under the influence of alcohol, drugs, or medication that may impair judgment.
If gambling stops being enjoyable and becomes something you continue doing out of frustration, pressure, or habit, this may be a warning sign.

3. Questions to Help Identify a Gambling Problem

If you are concerned about your gambling behavior, we recommend taking a moment to ask yourself the following questions:

Do you spend more time gambling than you originally intended?
Do you neglect personal, family, or work responsibilities in order to gamble?
Have other people criticized your gambling behavior?
Do arguments with your partner, family, or friends happen because of the time or money you spend on gambling?
Have you gambled more than you could realistically afford to lose?
Do you feel unable to control or limit your gambling?
Have you borrowed money or sold personal belongings in order to gamble?
Have you used money meant for rent, bills, groceries, healthcare, or daily living expenses to gamble?
After losing, do you feel a strong need to win your money back as quickly as possible?
Do you often think about gambling while at work, with family, or during other daily activities?
Do you see gambling as a realistic way to earn money?
Do stress, disappointment, frustration, or personal problems make you want to gamble?
When you run out of money, do you feel desperate and eager to gamble again as soon as possible?
Have you lost interest in family, friends, hobbies, or other activities because of gambling?
Does gambling leave you feeling anxious, overwhelmed, or depressed?

If you answer "Yes" to several of these questions, it may be a sign that gambling is becoming a problem. In that case, we strongly encourage you to take action early and seek support.

4. Self-Exclusion Options

If you feel that you need to take a break from gambling, the Company offers a range of self-exclusion options.During a self-exclusion period, you will not be able to:

deposit funds;
place bets or participate in games;
access promotional offers;
create a new account with our website.

Your existing account will remain restricted for the full duration of the selected self-exclusion period.Please note that self-exclusion is different from a standard account closure. While your account is self-excluded, access remains restricted and your balance will not be available for withdrawal until the account is reactivated after the exclusion period ends.The following self-exclusion periods are available:

24 hours
7 days
30 days
6 months
1 year

Self-exclusion is a voluntary decision by which you block your own access to gambling services for a defined period.When the selected self-exclusion period ends, we will notify you by email and your account may be reactivated shortly afterward.The Company reserves the right to extend a self-exclusion period where a player demonstrates erratic behavior, clear signs of severe emotional distress, or indicators of harmful gambling dependence.A self-exclusion may be revoked only by written request submitted to Customer Support. However, if reactivation is approved, the account will not be reopened until at least 1 calendar day has passed from the time the written request was received. This cooling-off period is intended to reduce the risk of impulsive decisions.The Company reserves the right to deny account reactivation if there are reasonable grounds to believe that problematic gambling behavior is still present.We will make every reasonable effort to apply a self-exclusion request as soon as possible. However, please note that implementation may require a reasonable amount of time. A self-exclusion period will be considered active only once it has been fully processed and confirmed to you.

5. Gambling Support Organizations

If you would like professional advice, support, or treatment related to gambling, you may contact one of the following independent organizations:

These organizations operate independently and are not affiliated with our website.

6. Underage Gambling and Protection of Minors

The Company takes underage gambling seriously and applies reasonable measures to prevent minors from accessing and using its services.Gambling for money is strictly prohibited for anyone under the age of 18. No person under 18 is permitted to open an account or use our website.If we discover that a minor has registered an account, including by bypassing age verification checks or by gambling on behalf of or for the benefit of a person under 18, the account will be closed immediately. Any winnings associated with that account may be forfeited.We strongly encourage parents and legal guardians to help protect minors who have access to the internet. This may include discussing the risks of gambling and using internet filtering tools to block access to gambling-related websites.Filtering software can help parents manage and restrict online access based on selected criteria. For additional information and support, please refer to the following resources:

If you hold a gaming account yourself, please ensure that your login details, passwords, and devices are not accessible to children.If you feel that you need a break from gambling, we also encourage you to avoid visiting gambling websites and consider using filtering tools for your own protection.

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