Terms and Conditions
1. General Rules
1.1 Please read these General Terms and Conditions carefully before using our website (the "Website"). By registering an account on the Website, you agree to be legally bound by all applicable terms, policies, and rules, including but not limited to:
- these Terms and Conditions;
- the Privacy Policy;
- the Responsible Gaming Policy;
- the AML Policy;
- the Sportsbook Terms and Conditions;
- the specific terms applicable to promotions, bonuses, rewards, and advertising campaigns offered on the Website;
- the rules of individual games available on the Website;
- any additional terms and conditions applicable to specific sections, products, or services made available through the Website.
2. Regulatory Requirements and Limitations
2.1 You may only use the Website if you have reached the legal age required to participate in gaming under the laws applicable to you and are at least 18 years old. By accepting these Terms, you confirm that you meet these age requirements. If you are under 18, or if you have not reached the legal gambling age in your jurisdiction, you must immediately leave the Website and refrain from using its services.2.2 The Company makes no representation or warranty as to the legality of your use of the Website in your jurisdiction. This applies in particular where gambling is prohibited, regulated, or otherwise restricted. It is solely your responsibility to verify whether online gambling is lawful in your country or territory and whether you are legally permitted to participate. If online gambling becomes illegal or restricted in your jurisdiction at any time, you must immediately stop using the Website and close your account.2.3 Citizens, residents, and persons located in the following jurisdictions (the "Excluded Jurisdictions") are not permitted to open an account or deposit funds on the Website: Afghanistan, American Samoa, Aruba, Australia, Belarus, Dutch West Indies and Curaçao, Cyprus, Cuba, Democratic People's Republic of Korea (North Korea), Ethiopia, France (including French Guiana, French Polynesia, and French Southern Territories), Iran, Iraq, Israel, Lebanon, Libya, Lithuania, Laos, Malta, Moldova, Myanmar/Burma, the Netherlands, Palestine, Poland, Portugal, Russian Federation, Samoa, Saudi Arabia, Spain, Syria, Ukraine (including Crimea), the United Kingdom, the United States of America, and Yemen. The Company reserves the right to amend the list of Excluded Jurisdictions at any time and without prior notice. Any such amendments will be published on the Website. You are responsible for reviewing these Terms regularly to ensure that you are not located in a restricted jurisdiction. By using the Website, you confirm that you are not a citizen or resident of, and are not accessing the Website from, any Excluded Jurisdiction.2.4 In addition to the Excluded Jurisdictions listed above, certain software providers featured on the Website may impose their own territorial restrictions. As a result, some games or products may not be available to users from certain jurisdictions.2.5 The Company reserves the right to notify competent authorities, financial institutions, payment service providers, card issuers, banks, online service operators, and other relevant third parties in the event of suspected fraudulent, illegal, or otherwise suspicious activity. You agree to fully cooperate with any related investigation.
3. Protection, Security of Information, and Accounts
3.1 The Company provides access to games through a protected network and uses encryption technology and other security measures to safeguard sensitive information.3.2 The Website may only be used for personal, non-commercial entertainment purposes. You may not use the Website on behalf of another person or for any commercial purpose.3.3 Your account must be registered in your own legal name using accurate and complete personal details. Only one account per person, household/address, phone number, email address, and IP address is permitted. Any additional accounts shall be treated as "Duplicate Accounts." You must not create or attempt to create a Duplicate Account, including by using false, misleading, or alternative registration details.3.4 If you open a Duplicate Account, the Company reserves the right, at its sole discretion, to cancel bets, deny bonuses, revoke participation in promotions, and/or permanently exclude you from the Website's promotional program. The Company may apply any or all of these measures, or none of them, depending on the circumstances.3.5 You are responsible for keeping your username, login credentials, and password confidential and secure. You are solely responsible for all actions and transactions carried out through your account. Any person accessing the account using the correct login credentials will be deemed to be acting as you, and all resulting transactions shall be considered valid. The Company accepts no responsibility for unauthorized access to your account or any losses arising from it.3.6 You must not use another person's login credentials to access the Website.3.7 If the Company suspects that you have attempted to breach, manipulate, or circumvent the Website's security systems, the Company may immediately suspend or block your account and report the matter to the appropriate authorities.
4. Your Responsibilities
4.1 You are responsible for determining whether access to the Website, use of its services, deposits, withdrawals, and receipt of winnings are lawful in your jurisdiction.4.2 You are solely responsible for the payment of any taxes, levies, duties, or other charges that may arise in connection with your winnings, in accordance with the laws applicable to you. You agree to indemnify the Company against any losses, liabilities, or costs arising from any tax withholding or payment obligations imposed on the Company in relation to your account or withdrawal request.4.3 You must notify us immediately of any changes to your registration details or personal information.4.4 You must provide any documentation or information we reasonably request for the purpose of account administration, identity verification, or verification of the source of deposited funds. Such information must be provided within 30 calendar days of the request. The Company reserves the right to freeze funds in your account until the requested documentation has been received and reviewed. If you fail to provide the requested information within 30 calendar days, the Company may restrict your ability to transact on the account or participate in games. In such cases, the Company shall bear no responsibility for returning or compensating funds remaining on the account balance.4.5 Bonuses and promotions are subject to their own terms and conditions, which are published in the relevant sections of the Website. In the event of any conflict between such bonus or promotional terms and these General Terms and Conditions, the promotional terms shall prevail.4.6 You must use any payment methods made available on the Website in accordance with the rules and requirements of the relevant payment service providers.4.7 You acknowledge and agree that all game outcomes on the Website are determined by a Random Number Generator (RNG) where applicable, and you accept the results of all such games. In the event of any discrepancy between the result displayed on your device and the result recorded on the Company's game server, the result recorded on the game server shall prevail. The Company's records shall be the final and sufficient evidence in determining the outcome of your participation.
5. Your Warranties
5.1 By opening an account and using the Website, you represent and warrant that:5.1.1 You are acting on your own behalf.5.1.2 You are at least 18 years old and have reached the legal age for gaming under the laws applicable to you.5.1.3 You are not suffering from gambling addiction and you do not use the Website while under the influence of alcohol, drugs, or any other impairing substance.5.1.4 All information and documents you provide to the Company are true, accurate, and complete, and you will update them promptly if anything changes.5.1.5 You fully understand that gambling involves the risk of losing money.5.1.6 The funds you use on the Website are not derived from any illegal or unauthorized source.5.1.7 You have not engaged and will not engage in collusion with any other customer of the Website.5.1.8 Any credit card, debit card, wallet, bank account, or other payment method used to fund your account belongs to you, has not been stolen, and has not been reported lost by another person. If the Company reasonably suspects a breach of this warranty, it may close your account and void any winnings.5.2 By registering an account, you confirm that you have not previously registered another account on the Website and have not received funds through another person's account.5.3 By registering, you confirm that all information submitted through the registration form and personal profile is true, complete, and accurate.
6. Available Currencies
6.1 We accept payments in the currencies displayed on the Payment Methods page of the Website.6.2 If cryptocurrencies are accepted, you acknowledge that exchange rates may fluctuate depending on market conditions. The Company reserves the right to restrict or limit the use of cryptocurrencies in accordance with applicable anti-money laundering laws, regulations, and internal compliance procedures.6.3 Any bonus, reward, or promotional benefit will be credited in the currency selected by the player during registration, unless otherwise stated.
7. Deposits
7.1 To use the Website's services and participate in games, you must fund your account by making a deposit. The Company reserves the right to conduct checks in connection with any deposit. The Company does not provide credit for gaming.7.2 Deposits may only be made using the payment methods made available on the Website. The Company reserves the right to change the list of accepted deposit methods at any time. In certain cases, the Company may require deposits to be made using a specific method.7.3 Different payment methods may be subject to different transaction limits. The Company reserves the right to establish minimum and maximum deposit amounts per transaction, as well as daily, weekly, and monthly limits.7.4 By making a deposit, you agree not to initiate a chargeback, request a reversal, or otherwise seek to cancel the transaction. Any breach of this clause shall constitute a material violation of these Terms and may result in the forfeiture of winnings and other remedial action.7.5 The Company may, from time to time, offer bonuses in the form of bonus money or other promotional benefits. The specific conditions for receiving and using such bonuses are set out in the relevant promotion or on the Website.7.6 Bonus funds are displayed separately in your account and may only be withdrawn once all applicable bonus conditions and wagering requirements have been met. Where both real-money funds and bonus funds are present in the same account, bonus funds may only be used after your deposited balance has been exhausted. If you request a withdrawal of funds that qualified you for a bonus, you forfeit the related bonus and any winnings derived from it, unless expressly stated otherwise in the applicable promotion terms.7.7 The balance in your account is not a bank deposit and is not protected by any insurance, guarantee, or asset-backing scheme. No interest is paid on account balances.7.8 You may only deposit funds into your account for the purpose of placing bets or wagers on the Website. If the Company reasonably believes that you are depositing funds without the intention of genuine play, it may suspend or close your account. Your first deposit may only be withdrawn after it has been used for wagering on the Website.7.9 As a general rule, the Company does not offer refunds on deposited funds. However, refunds may be considered in exceptional circumstances, including where technical issues prevented you from using the Website. Refund requests based on technical issues must be submitted within 48 hours of the relevant transaction. Before any refund is processed, all bonuses and any winnings associated with the relevant funds will be removed from the account balance. The Company will notify you of the outcome of your refund request within 5 days, although more complex cases may require additional time. All refunds are granted solely at the Company's discretion.7.10 If you experience any issue with making a deposit, or if you have any deposit-related questions, please contact Customer Support at support@zeppelin.vip.
8. Withdrawals
8.1 Eligibility for WithdrawalYou may request a withdrawal from your account at any time, provided that:8.1.1 All deposits have been successfully completed, cleared, and verified, and are not subject to reversal, cancellation, recall, or chargeback.8.1.2 All required verification and security checks under these Terms have been completed to the Company's satisfaction.8.2 Transaction Limits and RestrictionsDifferent payment methods may be subject to different withdrawal limits. The Company reserves the right to set minimum and maximum withdrawal amounts per transaction, as well as daily, weekly, and monthly withdrawal limits. Such limits may vary depending on your account status, verification level, payment method, and other relevant factors.8.3 Submission of Withdrawal RequestsWithdrawal requests must be submitted through your account interface. Once a request has been reviewed and approved, you may be required to provide additional information or documentation before the withdrawal can be processed.8.4 Withdrawal Restrictions on Bonus FundsFunds that are subject to bonus conditions or other restrictions may not be withdrawn until all applicable requirements have been fulfilled. Such restricted funds will be displayed separately in your account. If those requirements remain unmet at the time a withdrawal is processed, the relevant bonus funds may be forfeited.8.5 Closed or Restricted AccountsIf your account has been closed, blocked, or suspended, you may contact Customer Support at support@zeppelin.vip to request withdrawal of any remaining eligible balance. The Company will review the request and inform you of the outcome. If legal, regulatory, or operational grounds prevent the withdrawal, the funds may be withheld until the relevant issue is resolved.8.6 Anti-Fraud Measures and Withdrawal CancellationThe Company reserves the right to cancel, delay, or refuse any withdrawal request where there is reasonable suspicion of fraud, collusion, unlawful conduct, or breach of these Terms. In such cases, the Company may conduct additional checks regarding your identity, account activity, balance, source of funds, and compliance with these Terms. You agree to fully cooperate with any such review or investigation.8.7 Verification of Payment MethodWithdrawals may only be processed back to the same payment method(s) used for deposits, where possible. Where multiple deposit methods have been used, withdrawals may be processed proportionally or in another order determined by the Company.8.8 Processing TimesThe Company will use reasonable efforts to process withdrawal requests promptly once all requirements have been met. However, actual receipt times may vary depending on your bank, card issuer, wallet provider, or other payment institution. Typical processing times range from 1 to 5 business days, depending on the method used.8.9 Turnover RequirementWithdrawals of winnings or refunds of deposits may be subject to a turnover requirement. To become eligible for withdrawal, you must place bets totaling at least 100% of your total deposited amount. For example, if you deposit 100 units of currency, you must wager at least 100 units before requesting a withdrawal or refund. Contribution toward this requirement may vary by game type. Some games may contribute 100% of the stake, while others may contribute only a portion. If you request a withdrawal before meeting the turnover requirement, you may be notified of the amount still required.8.10 Erroneous TransfersIf funds are mistakenly credited to your account, you must notify the Company immediately. Any winnings generated from such funds shall be deemed invalid. The Company reserves the right to recover any wrongly credited funds and related winnings at any time.8.11 Minimum Deposit RequirementTo become eligible for withdrawal, you must have made at least one successful deposit of no less than the equivalent of 5 USD. Withdrawal requests from accounts that do not meet this minimum may be declined.8.12 Daily Withdrawal LimitPlayers may withdraw up to €1,000 per calendar day from their gaming account. If a withdrawal request exceeds this limit, it will be declined. The Company is not obliged to split or amend requests that exceed the limit. It is your responsibility to ensure that each request complies with this restriction.8.13 Technical ErrorsThe Company reserves the right to cancel winnings, including after game completion, where such winnings arise as a result of technical errors, system malfunctions, or administrative mistakes. If such errors were knowingly exploited, the Company may recover the relevant funds and take additional action, including account suspension or closure.
9. Rights of the Company
9.1 The Company reserves the right, at its sole discretion:9.1.1 to refuse registration to any person for any reason and without explanation;9.1.2 to refuse to accept any bet or wager;9.1.3 to refuse, revoke, or restrict access to bonuses, promotions, or loyalty benefits for any individual or group of customers;9.1.4 to request additional identity verification procedures before or after deposits and withdrawals;9.1.5 to carry out checks with financial institutions, credit agencies, or other third parties in order to verify customer information;9.1.6 to postpone or withhold payments until the account holder's identity and/or location has been satisfactorily verified.9.2 In the event of any dispute relating to a bet, game outcome, or winnings, the Company's decision shall be final, except where mandatory law provides otherwise.9.3 The Company reserves the right to disclose personal data to law enforcement bodies and/or relevant third parties in accordance with the Privacy Policy and applicable law.9.4 If fraud is suspected, or if deposited funds are disputed, recalled, or reversed, the Company may withhold any amount in your account exceeding the original deposited balance and may take action to recover any amounts owed.9.5 The Company reserves the right to review customer gameplay and account activity. If such review indicates a breach of the Company's Anti-Fraud Policy or these Terms, the Company may void winnings, revoke bonus eligibility, cancel promotions, or suspend the account.9.6 The Company may suspend access to the Website or block an account without prior notice if fraudulent, unlawful, or improper activity is suspected. In such cases, the Company shall have no obligation to compensate the customer for funds remaining in the account where retention is permitted by law or required for investigation.9.7 If the Company classifies a customer as high-risk in accordance with anti-money laundering requirements, risk controls, or internal verification procedures, it may freeze funds or block the account at its sole discretion.9.8 Where the Company believes that a customer has engaged in fraudulent activity, it may close the customer's account on the Website and on any related partner platforms, void winnings, cancel pending withdrawals, and refund the last deposit where appropriate.
10. Anti-Fraud Policy
10.1 The Company maintains a strict anti-fraud policy and uses a range of monitoring tools and controls. The following actions are considered fraudulent, including but not limited to:
- collusion with other players;
- bonus abuse or the use of unfair strategies to exploit promotions;
- fraudulent conduct involving other online casinos or payment providers;
- submission of forged or counterfeit documents;
- use of stolen payment cards or payment credentials;
- creation of multiple accounts to gain an unfair advantage;
- submission of false or misleading registration information.
- delaying the completion of game rounds, free spins, or bonus features until after wagering requirements have expired;
- leaving large-value bets unresolved and returning to complete them after bonus play has ended;
- using bonus funds to build in-game value, then losing the bonus balance and cashing out that value using real-money funds;
- exploiting software bugs, malfunctions, or loopholes.
11. Limitation of Liability
11.1 Neither the Company, nor any software provider, affiliate, or related party shall be liable for any loss, damage, cost, or expense arising directly or indirectly from:11.1.1 errors made by you when entering account, payment, or registration details;11.1.2 fraudulent, misleading, or unlawful activity by you or any third party;11.1.3 the Company's refusal to accept a deposit, open an account, or its decision to suspend or close an account in accordance with these Terms;11.1.4 delays in processing deposits or withdrawals while verification procedures are being completed;11.1.5 use of the Website for any purpose that is unlawful under the laws applicable to you;11.1.6 your inability to access or use the Website;11.1.7 any action or transaction performed by a third party using your login credentials;11.1.8 poor quality, interruption, unavailability, bugs, or technical errors affecting the Website, software, or related services;11.1.9 events outside the Company's reasonable control, including hardware failures, software failures, internet outages, viruses, communication failures, or acts of third-party service providers;11.1.10 loss of transactions caused by failures in systems used to transfer data between you, the Company, payment providers, or other intermediaries;11.1.11 electronic communications not received due to incorrect contact details supplied by you;11.1.12 government action, force majeure, or extraordinary events beyond the Company's control;11.1.13 your participation in gaming where such participation is prohibited by the laws of your country of residence or current location.
12. Dormant Accounts
If your account remains inactive for at least 6 consecutive months, meaning there has been no betting, gaming, deposit, withdrawal, or transfer activity, it may be classified as a Dormant Account. If your account is classified as dormant, the Company reserves the right to charge a dormant account fee for as long as the account balance remains positive. You will be notified when your account becomes dormant and at least 14 days before any such fee is deducted.By accepting these Terms, you authorize the Company to debit the dormant account fee from your balance beginning with the month following the date on which the account becomes dormant.
13. Changes to the Website and Terms
13.1 The Company reserves the right to amend, update, or modify these Terms at any time and at its sole discretion.13.2 Any amendments shall take effect from the date specified in the updated Terms. Where required, the Company will provide prior notice of material changes. Updated Terms will remain available on the Website at all times. If you do not agree with any amendment, you must stop using the Website and close your account.
14. Notices
14.1 You agree to communicate with us electronically. We may contact you by email and/or publish notices on the Website. You are responsible for keeping your contact details accurate and up to date. If you fail to do so, the Company shall not be responsible for your failure to receive notices in a timely manner. All correspondence, including electronic communication, shall be deemed to be in writing and considered received no later than 5 business days after dispatch. If you have any questions about the Website or these Terms, please contact us at support@zeppelin.vip.14.2 By accepting these Terms, you also consent to the use of your personal data for the purpose of informing you about products, services, and promotional offers that may be of interest to you. Such communication may be sent by email, SMS, phone, or post. You may unsubscribe from marketing communications at any time.
15. Complaints
15.1 To submit a complaint, you must send it in writing to support@zeppelin.vip.15.2 To help us process your complaint as efficiently as possible, please include:
- the word "Complaint" in the subject line;
- your full name and phone number;
- a detailed description of the issue;
- all relevant information and supporting details;
- the specific dates and times related to the complaint.
16. Problem Gambling
16.1 The Company is committed to promoting responsible gambling and increasing awareness of problem gambling. We support prevention, intervention, and treatment efforts designed to reduce gambling-related harm.16.2 Our Responsible Gaming Policy sets out the measures we take to minimize the negative effects of problem gambling and to encourage responsible play.
17. Applicable Law and Jurisdiction
17.1 Any claim, dispute, or controversy arising out of or in connection with these Terms or your use of the Website shall be governed by the laws of Anjouan.17.2 Any dispute, controversy, or claim arising out of or relating to these Terms, including any question regarding their breach, termination, or validity, shall be submitted to the exclusive jurisdiction of the courts of Anjouan. The Company accepts no responsibility under the laws of any other jurisdiction. By using the Website, you expressly agree to the exclusive jurisdiction of the courts of Anjouan.
